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Job Description
- Greet customers and determine their needs in a professional manner
- Direct customers to the appropriate personnel and office
- Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel
- Deal with queries and provide accurate product information to incoming customers
- Maintaining a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis
- Handle and resolve customers’ complaints and ensure timely feedback to customers
- Receive, sort and distribute daily mail or deliveries and arrange courier services
- Update calendars and schedule appointments where necessary
- Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures
- Perform any other ad-hoc assignment as and when required
Job Requirements
- Minimum SPM/STPM/Diploma/Degree or equivalent
- Minimum 1 year experience preferably in call centre/hotel/customer service industry
- Good multi-tasking skills and excellent communication and interpersonal skills
- Pleasant personality and able to interact with people at all levels
- Candidate who can start immediately/ in short notice will have added advantage
- Candidates with work experiences in the hotel industry or possess hospitality background is preferred
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