CUSTOMER SERVICE EXECUTIVE

Job Description

1. Inventory Management

• 1.1 To generate monthly Inventory Status Report after ATS Monthly Closing. To analyze and propose quantity to purchase to management, in consideration of healthy inventory level
• 1.2 To perform Purchase Requisition on a monthly basis for 2 Wheeler products. 4 Wheeler products, packaging material, and other indirect material
• 1.3 To analyze on warehouse inventory movement, incoming shipment estimated date, manage Open Purchase Requisition status with the Procurement Department
• 1.4 To perform the SAP system, maintenance by fill up the Item Master Maintenance Form, if any change is required
• 1.5 To prepare Delivery Instructions to planners not later than 3rd week of the month, and to monitor the output on a daily basis

2. Product Costing, Sourcing and Product Development

• 2.1 To work with Business Development on New Product Development required to increase sales of ATS
• 2.2 To perform product sourcing, request quotation from supplier, product costing, and monitor on the product development progress to ensure all the development being monitored and according to development schedule
• 2.3 To perform Part Price Change Approval Form (PPCA) if any, and ensure SAP price being updated on a yearly basis
• 2.4 To perform Selling Price Approval Form (SPEF) if any, especially on new product pricing, and ensure SAP price being updated on yearly basis

3. Distribution, Shipment and Warehousing

• 3.1 To generate picking slip for Picking and Packing and pass to warehouse personal. To ensure all picking list being done prior to transporter collection
• 3.2 To fill up gate pass form for approval, when there is any outgoing goods to customer/delivery. To ensure all gate pass documentation are updated on daily basis
• 3.3 To perform Sales Allocation for 2W and 4W customer, when it is required. ATS HOD will then decide on the necessity
• 3.4 To perform delivery order and invoices for delivery (all ATS parts), documentation matching, as well as filling of ATS transactions on a timely basis. All delivery arrangements must issue Delivery Order using SAP
• 3.5 To perform transport arrangement and reservation for all ATS parts, to be delivered to respective customers. Transportation arrangements to be performed across all 3 plants related to ATS delivery
• 3.6 Transportation planning to be reserved 3 days in advance, in consideration of Minimum Requirement of the trip, to reduce transportation charges
• 3.7 To verify parts and quantity after warehouse team completed picking activity. To witness and confirm on the quantity to be loaded in transport
• 3.8 To print package label and ensure warehouse team members prepare packaging material to suppliers. To monitor the operation of warehousing
• 3.9 To perform SAP system analysis on ATS sales related activities
• 3.10 To monitor and manage inventory level of ATS parts, and neatness of warehouse. To manage warehouse team to perform monthly cycle count after closing
• 3.11 To prepare documentation related to audit purposes, and participate in Stock Take activities
• 3.12 To study and propose cost down ideas or improvement plan to HOD
• 3.13 To carry out any additional task which is required by ATS HOD from time to time

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 2 years (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Expected Start Date: 10/18/2024