Customer Service Executive (With Commission)
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Key Responsibilities :
•Respond to customer bookings, enquiries and price request via call, text and email.
•To troubleshoot operation issues and resolve them in a timely manner.
•Keep records of customer interactions or transactions, record detailed information of inquiries, complaints or comments, and be able to analyze different situations of customers and solve problems in a targeted manner.
•Work well with sales and operations team.
Requirements :
•Proven experience in customer service, knowledge of the hotel or homestay industry is a plus
•Proficiency in English and Malay, preferable knowledge in Mandarin
•Ability to work independently, mobile & consistent of quality
•Knowledge in Excel, Words and other computer skills
•Ability to work independently and as part of a team
•Excellent communication skills
•Committed & strong sense of urgency towards the deadline
•Willing to work on shift including weekend and public holiday
Additional Information:-
•Commission available after the probation period