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Customer Service Executive (With Commission)

Salary undisclosed

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Key Responsibilities :

•Respond to customer bookings, enquiries and price request via call, text and email.

•To troubleshoot operation issues and resolve them in a timely manner.

•Keep records of customer interactions or transactions, record detailed information of inquiries, complaints or comments, and be able to analyze different situations of customers and solve problems in a targeted manner.

•Work well with sales and operations team.

Requirements :

•Proven experience in customer service, knowledge of the hotel or homestay industry is a plus

•Proficiency in English and Malay, preferable knowledge in Mandarin

•Ability to work independently, mobile & consistent of quality

•Knowledge in Excel, Words and other computer skills

•Ability to work independently and as part of a team

•Excellent communication skills

•Committed & strong sense of urgency towards the deadline

•Willing to work on shift including weekend and public holiday

Additional Information:-

•Commission available after the probation period