Customer Service Representative - English Speaking
- Full Time, onsite
- Teleperformance Malaysia Sdn Bhd
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Apply on
Why Join Us?
- Competitive remuneration package
- Excellent growth and advancement opportunities - we offer you support, skill development, coaching opportunity and training programs to help you succeed.
- Employee engagement, recognition and appreciation program.
- Annual Leave/ Sick Leave / Hospitalization Leave / Maternity Leave and many more
- Multinational working environment - Take you career to the next level working with people from different nationalities, background, culture.
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
You will play an important role, such as:
• Answer customer inquiries over the phone, chat, and/or email.
• Log customer interactions in our system for proper documentation.
• Follow-up with customers as appropriate
• Participate in team meetings and strategize on team performance improvement.
• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.
To succeed in this role, we will need you to have:
• Bachelor’s degree or Diploma in any discipline
• Requires proficiency in reading, writing, and speaking English
• At least 1 years of working experiences in customer service or BPO
• Willing to work in rotational shifts, PH and weekend.