FRONT OFFICE AMBASSADOR (MANDARIN SPEAKER)

Qualifications & experience

• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients
• able to work overtime

Tasks & responsibilities

• Plan and Organize Activities - Develop and coordinate a schedule of activities and events tailored to guest interests, ensuring a variety of options for all age groups.
• Facilitate Events - Lead and oversee activities, including games, workshops, tours, and special events, ensuring they run smoothly and safely.
• Engage with Guests - Interact with guests to promote activities, provide information, and gather feedback to continuously improve offerings.
• Ensure Guest Safety - Adhere to safety protocols during all activities, providing instructions and monitoring for compliance to maintain a safe environment.
• Assist with Event Setup and Teardown - Prepare spaces and materials needed for activities, and ensure areas are clean and orderly after events.
• Collaborate with Other Departments - Work closely with other hotel departments, such as Food & Beverage, Front Office, Sales, Housekeeping and Bangi Farm team to coordinate seamless event delivery.
• Manage Guest Inquiries and Complaints During Events - Respond to guest concerns promptly and professionally, providing resolutions that enhance their experience and satisfaction.
• Promote Positive Guest Interactions - Foster a welcoming and fun atmosphere that encourages guest participation and enhances their overall stay experience.

Benefits

• Medical
• Daily Meals
• Accommodation