Apply on
Job responsibilities:
1. Customer Inquiry Handling: Respond to user inquiries in a timely manner through official channels and provide solutions to issues encountered during use.
客户咨询处理：通过官方渠道及时回复用户的咨询，解答使用过程中遇到的问题。
2. Problem Resolution and Feedback: Record and address technical issues, feature feedback, complaints, etc., encountered by users, and coordinate with the technical or product team for resolution.
问题解决与反馈：记录和处理用户遇到的技术问题、功能反馈、投诉等，并与技术或产品团队协调解决。
3. User Satisfaction Maintenance: Ensure the quality of customer service, improve user satisfaction, handle user complaints, and provide friendly, patient, and efficient service.
用户满意度维护：保证客户服务质量，提升用户满意度，处理用户投诉，提供友好、耐心和高效的服务。
4. Account Management and Security Assurance: Assist users in resolving account-related issues, such as login failures or account theft, and ensure user privacy and data security.
账号管理与安全保障：帮助用户处理账户相关的问题，如登录失败、账号被盗等，确保用户隐私和数据安全。
5. Usage Guidance and Training: Provide users with guidance on how to use the features of the social software, helping them better utilize the product.
使用指导与培训：向用户提供有关社交软件功能的使用指导，帮助用户更好地使用产品。
6. Data Recording and Reporting: Organize user feedback and problem reports, track common issues, analyze data, and provide improvement suggestions to management.
数据记录与报告：整理用户反馈和问题报告，跟踪常见问题，分析数据并向管理层提供改进建议。
7. Communication and Collaboration: Communicate with internal departments to ensure user issues are resolved timely and accurately, maintaining the company's image.
沟通与协作：与公司内部各部门沟通，确保用户问题得到及时、准确的解决，维护公司形象。
8.Proficiency in Mandarin, Bahasa Malaysia, and English. Required to liaise with Mandarin customer.
精通华语、马来语和英语。需要与普通话客户联络
Job requirements:
- SPM, Diploma or Bachelor's degree is acceptable.
- Great team player and able to complete task independently with minimal supervision.
- Able to multi-tasking, good communication skills, great problem solver and most importantly responsible.
- Graduates also welcome.
Why Join Us ？
- Work Life Balance, 5 working days per week!
- Walking distance to LRT/MRT
- Yearly performance bonus provided! (Subject to individual performance)
- Positive, young and energetic team
- Annual Trip
