Customer Service Executive

About us

Lucky Mall (M) Sdn Bhd is an exciting startup dedicated to revolutionizing the eCommerce landscape. Our founding team consists of seasoned experts in eCommerce operations, design, and supply chain management. In addition to running an eCommerce platform, we focus on attracting merchants, facilitating trade, and providing warehousing services. We create a vibrant marketplace where merchants can thrive and customers can enjoy seamless shopping experiences. Our company culture is built on openness, inclusivity, and innovation. We empower our team members to boldly innovate, take on responsibilities, and collaboratively create exceptional value for our customers. We are on the lookout for talented individuals to join us at the ground level and help launch this groundbreaking project.

Qualifications & experience

• Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
• Required to attend to the daily assigned cases and follow up on the escalated cases by end of the shift.
• Willing to learn new things and adapt to the new environment quickly.
• Willing to absorb new initiatives and proactively update the bottom line.
• Maintain a balance between company policy and customer value in decision making.
• Maintain a positive, empathetic and professional attitude towards customer
• Keeps updated with company procedures and processes
• Perform other tasks as required by superiors.

Tasks & responsibilities

• At Least 1-2 years of experience in relevant field/customer service
• Display logical problem solving skills with good structured thinking;
• Good workload prioritization and high attention to detail.
• Comfortable to work independently as well as in a team; positive attitude and eager to learn.
• Strong ability to manage expectations, drive for performance and collaborate with internal stakeholders.
• Strive to achieve and exceed the set KPIs and SLAs for the respective queues.
• Takes ownership to resolve user’s issues from end to end; flexibility to adapt to changing priorities, users needs, and work schedules
• Ability to multitask and perform with quality work in a dynamic environment.
• Proficiency in Microsoft Excel is an advantage.
• Strong communication skills, both verbal and written.

Benefits

• Growth Opportunities: Gain hands-on experience in eCommerce operations, design, and supply chain management.
• Statutory Payment Compliance :EPF, SOCSO & EIS
• Generous Leave: Enjoy up to 36 days of paid leave per year, supporting work-life balance.
• Strategic Location: Work in a conveniently located office accessible by public transport.
• Working Hours: 5 working days a week, 9 hours a shift (inc 1 hour break time)