Project Manager & Operator
Salary undisclosed
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Location:
Bukit Raja, Klang
Working Time:
Monday to Friday, 9 am till 6 pm
Job Scope:
• Lead and manage customer projects related to setting up virtual live-streaming studios.
• Collaborate with customers to understand their requirements and ensure timely delivery of solutions.
• Coordinate with internal teams to optimize customer service and deliver a seamless experience.
• Track project progress and make necessary adjustments to meet deadlines and customer expectations.
• Operate and maintain the software tools necessary for setting up and running virtual live-streaming environments.
• Provide technical support to customers during the setup and operation of virtual studios.
• Train customers on the effective use of virtual live-streaming software to enhance their online presence.
• Maintain strong relationships with customers by providing ongoing support and addressing any issues that arise.
• Gather customer feedback to continuously improve service offerings.
• Assist in troubleshooting technical problems and finding prompt solutions.
• Regularly review and improve operational processes to enhance service delivery.
• Ensure that all services provided meet or exceed customer expectations in terms of quality and efficiency.
• Document all processes, customer interactions, and project details to ensure transparency and consistency.
• Prepare reports on project progress, customer satisfaction, and areas for improvement.
Requirements:
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