Admin Assistant

We are seeking a detail-oriented and proactive IT Admin Assistant to join our team. The ideal candidate will have at least 2 years of experience working in IT environments (computer shop / mall or any other IT service provider that deals with hardware and software), coupled with strong administrative skills. Fluency in both English and Malay is essential for effective communication within our diverse team and with stakeholders.

Key Responsibilities:

• Provide administrative support to the IT department, including scheduling meetings, managing calendars, and organizing documentation.
• Assist in the maintenance and inventory management of IT hardware and software assets.
• Support the setup, installation, and configuration of IT equipment for users.
• Maintain accurate records of IT-related requests and resolutions in our ticketing system.
• Coordinate with vendors for procurement and maintenance of IT hardware.
• Assist in creating and updating IT documentation, including user manuals and procedural guides.
• Manage communication between IT and other departments, ensuring timely updates and responses to inquiries.
• Maintain accounts, debtors, sending reminders to Clients
• Proper documentation on quotations / invoices, setting reminder dates on renewals, etc.
• Monitor and report on the status of IT projects and initiatives, ensuring deadlines are met.

Qualifications:

• Minimum of 2 years of experience in an IT hardware environment.
• Knowledge on basic IT hardware - HDD/SSD types, RAM types, I/O port types, etc. is a must.
• Strong administrative skills with a keen attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent communication skills in both English and Malay, with the ability to convey technical information to non-technical staff.
• Strong problem-solving skills and the ability to work under pressure.
• Experience with ticketing systems and asset management is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and inclusive work environment.

If you are a motivated individual with a passion for IT and strong administrative capabilities, we encourage you to apply and join our team!