Customer Service Executive

Requirements:

• Candidate must possess at least a Diploma/Degree in a relevant field. SPM/STPM is welcome to apply.
• At least 1-2 years of working experience in the related field. Fresh graduate with a willing attitude is welcome to apply.
• Able to start within a short notice would be advantageous.

Required Skill:

• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to thrive in a fast-paced and dynamic environment, with a proactive and results-oriented approach.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with diverse teams.
• Solid organizational and multitasking abilities with a keen attention to detail.
• Ability to prioritize tasks and work efficiently under pressure to meet deadlines.

Responsibilities:

• Manage day-to-day export operations activities, overseeing shipping documentation and workflow to ensure accuracy and adherence to timelines according to customer requirements.
• Prepare Bills of Lading (BL), Billing (Invoice), Shipping instructions (SI) and other relevant documentation as needed for the smooth execution of export activities.
• Arrange daily Bookings with carriers and co-loaders, ensuring rates validity and providing clear delivery instructions.
• Ensure accurate and timely billing and closing of jobs according to schedule, maintaining compliance with company policies.
• Manage pre-alerts and approvals, ensuring all necessary documentation and information are provided accurately and in a timely manner to facilitate smooth operations.
• Monitor and manage US-AMS Ocean manifest and FMC filing via the Tradetech Platform to ensure compliance with regulatory requirements.
• Collaborate with overseas agents, carriers, co-loaders and vendors to coordinate shipment scheduling, ensuring efficient transportation and delivery of goods in line with customer expectations, ensuring effective communication and coordination throughout the process.
• Monitor shipment progress and address any issues or delays promptly, communicating with relevant party to ensure timely resolution and minimize disruptions.
• Maintain accurate records of export transactions, including documentation, communication logs, and shipment details, to facilitate compliance and audit requirements.
• Maintain a thorough understanding of incoterms, carrier requirements, and shipping processes to ensure compliance and efficiency.
• Perform any other ad-hoc tasks as assigned by your supervisor.