Customer Service Representative

Key Responsibilities:

• Conduct outbound calls to customers to verify details and information for Home Appliances orders.
• Handle a high volume of incoming phone calls regarding product inquiries and services.
• Build and maintain strong customer relationships to enhance satisfaction and loyalty.
• Accurately document all customer interactions, including call logs, notes, and follow-up actions.
• Achieve personal and team targets for customer service and call handling.
• Address and resolve customer complaints by providing timely and appropriate solutions; ensure follow-up to guarantee resolution.

Requirements:

• Ability to adapt quickly to a multicultural and dynamic environment.
• Proficiency in English is essential; knowledge of Malay (written and spoken) is an added advantage.
• Strong relationship-building skills.
• Excellent interpersonal skills, with a focus on meticulousness and attention to detail.
• Highly organized, self-motivated, and able to manage multiple tasks efficiently.
• Patient, empathetic, with strong listening skills and situational awareness.
• Ability to adapt to change swiftly and maintain a high level of organization.
• Previous experience in customer service is preferred.
• Proficiency in MS Office applications, including Excel and Word.

If you meet these qualifications and are eager to join a dynamic team, we’d love to hear from you! Apply now and be part of our mission to deliver exceptional customer service.