Customer Care Manager

ABOUT THE ROLE:

You will be based in the Customer Care Department to plan and coordinate the delivery of vacant possession (VP), monitoring and follow up of defects rectification work to ensure timely completion to meet customers’ needs and expectations.

WHAT YOU WILL GET IN RETURN:

• Positive & Supportive Working Environment
• Competitive Remunerations & Flexi-Benefits
• Continuous Learning Opportunities

WHAT YOU WILL NEED TO DO:

• Overall person-in-charge in ensuring proper planning and preparation of checklists and documentation in accordance with the Sale and Purchase Agreements (SPAs) to be ready for delivery of VP / handing over to purchasers.
• Coordinate schedules for main contractors’ workers / sub-contractors’ workers and provide feedback on the performance of the sub-contractors.
• Organize and chair the monthly defects meeting in the absence of the HOD.
• Monitor status of overall projects defects rectification work are completed within the stipulated period.
• Prepare periodical report on the status of defects rectification work and to generate reports when required by the HOD to ensure proper and effective documentation and filing system.
• To participate in pre-delivery inspection & leading the readiness inspection to perform quality and compliance checks on materials and workmanship ensuring defects detected are rectified and closed off by relevant departments before delivery of VP.
• Assist to develop, implement, and review procedures to further enhance the standard and quality of products and services.
• Participate in pre-Qlassic inspection as and when required by Quality Department and others.
• Any other duties and responsibilities assigned from time to time.

DESIRED QUALIFICATION, SKILLS & EXPERIENCES:

• Degree in Mass Communication / Public Relations / Marketing / Business or related field.
• Minimum 5 years of experience in a managerial capacity in customer service line.
• Independent, resourceful, highly motivated and results oriented.
• Dynamic team player with good interpersonal skills.
• Good communication skills and fluent in spoken and written English.
• Experience in handing over of houses and maintaining the security and common facilities of a gated and guarded community will be an added advantage.
• Candidates without the above qualification but with relevant experience would be considered.