Customer Service Executive (Normal working days)

Client background:

Our client is a leading and innovative insurance company in Malaysia since 1924, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide.

Location: KL
Working hours: Monday to Friday (8.30am - 6.00pm)

Salary package and benefits:

• Basic salary RM2800 - RM3600 (depends on experience)
• Annual & medical leave
• Medical insurance
• Standard EPF & SOCSO

Responsibilities:

• Deliver world class customer service via telephone.
• Provide a polite, professional and accurate response.
• Manage customer's expectations and display ownership for customer's requests.
• Liaise with appropriate departments to resolve issues brought up by customers.
• Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers.
• Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate.
• Undertake any other works and duties allocated by management as and when required.

Requirements:

• At least Diploma or Degree in any field from a recognized college or university.
• Preferably 1 year of working experience in a call centre and/or customer service role in the servicing industry.
• Experience in handling international calls will be an added advantage.
• Fresh graduates who are looking for challenges in customer service are encouraged to apply.
• Good command of spoken and written English.
• Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
• Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
• Pleasant, patience and self-discipline.
• Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

If you are interested in the position, kindly apply directly online by clicking on the “Apply” button or email your CV/resume to

Thank you.