Manager, Fraud Detection

Overview

The Fraud Detection Manager is responsible for assisting the Head of Fraud Detection in managing the Bank’s exposure to risk and financial losses, through fraud detection and monitoring card usage / Retail Internet Banking (RIB) activities.

Job Responsibilities

Functional (job responsibilities)

• Responsible for 24x7 Falcon & AAOP Fraud Alert performance of Detection Team.
• Oversee shift schedule of Detection Team to handle 24x7 daily operations to achieve a high detection goal in accordance to the overall company targets and strategic plan.
• Ensure Detection team exercises due diligence in upholding all Service Level Agreements (SLAs) and operational TATs for Detection, Authorisation and other operational functions assigned to the team.
• Monitor all the Detection Standard Operating Procedures & Policies (SOPP) are adhered to and maintain unhindered operations of fraud detection meeting all department objectives.
• Manage fraud loss against sales ratio within management threshold.
• Ensure identified fraud trends and patterns are disseminated immediately and effectively to all authorization and proper pro-active monitoring mechanics are in place for early detection.
• Analysis on fraud trends observed on Credit Card & Debit Card and subsequent adjustments on Fraud detection rules overlaid with management customer experience. Ongoing periodic reviews are necessary in order to gauge the effectiveness on the fraud rules in managing card fraud rules in managing card fraud, whilst minimally impacting customer experience.
• Analysis on fraud MOs for internet banking fraud cases, coupled with intelligence derive from Internet Banking Taskforce – towards better detection and protection against online fraud scams under internet banking. Ongoing periodic reviews are necessary in order to gauge effectiveness in mitigating internet banking fraud exposure of the bank and its customers whilst also cognizant of the customer’s digital banking experience.
• To define and ensure fraud detection strategy is optimised at minimum of best market practices and in accordance to business regulations.
• To perform rule writing and propose efficient Real Time Fraud detection strategy changes in according to fraud case trend and dispute resolution behavior to mitigate dispute loses.
• Maintain proper records & audit trails for all work related matters, source documents and manuals.
• Participate in projects, system enhancements and initiatives on new product launches and any related programs that affect Authorization and Fraud Detection systems.
• Maintain strong liaison and working relationship with authorities, regulatory bodies, card schemes and industry players.
• Liaison with IT system support administrators on availability and performance of authorization & fraud detection systems.
• Ensure highest levels of compliance culture (for regulatory, brand and bank policies & procedures).
• Assist in self-assessments i.e. Compliance Self-Assessment (CSA) and Risk Control Self-Assessment (RCSA) for Fraud Detection unit.

Job Requirement

• Malaysian citizen.
• Degree in Finance / Economics / Business Administration / Law or its equivalent.
• Working proficiency in English (spoken and written).
• 5 years and above experience in similar role (experience with Financial Institutions is a plus).
• In-depth knowledge of the industry’s standards and regulations.
• Demonstrated ability to navigate the complexities of procedures and regulations.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

For more job opportunities, please go to HLB Careers:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/