Customer Service (CI07)

• Ensure service delivered to customer, partner and/or riders meets contractual KPI’s
• Ask questions to better understand what customers need and find solutions.
• Listen to customer concerns and connect with them.
• Greet customers in a friendly and professional way.
• Know the standard procedures to give accurate support.
• Keep clear records of all interactions while ensuring quality service.
• Participate in efforts to boost customer satisfaction and improve the business.
• Handle several chats and issues at the same time.
• Always maintain a professional image to reflect the brand.
• Be a patient listener to help manage customer with care.

Job Requirements:

• Able to communicate effectively with customers in a friendly and polite manner following the clients processes
• Able to read, write, and speak fluently and spontaneously in both English and, Mandarin
• Open for SPM, Diploma and Degree (minimum 6 months in CS)

Job Type: Full-time

Job Types: Full-time, Fresh graduate

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

• Professional development

Schedule:

• Day shift
• Early shift
• Evening shift
• Night shift
• Rotational shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

Work Location: In person