Clinic Manager

JOB RESPONSIBILITIES

• Oversee the daily operations of the clinic and manage patient flow.
• Manage and monitor the daily appointments for the clinic.
• Maintain patient records and keep them organized.
• Manage the effectiveness and efficiency of Front Desk services as well as coordination and communication between departments.
• Attend to enquiries coming in via email, text or phone call promptly.
• Follow-up on patient complaints and/or incidents and convey the findings in the form of a report to immediate superior to see if further action is required.
• Manage clinic expenses – supplies, utilities and procurement (product and services).
• Close monitoring of package extensions and refunds, including timely processing of such request.
• Monitoring of unutilized packages and ensure follow up actions are taken to increase utilization.
• Assist in introducing and promotion of packages to patients. Assist patient in package selection enabling patient to make informed decisions and based on recommendation by clinician.
• Assisting in day-to day accounting matters including bank deposits, cash and credit card collection, and management of petty cash.
• Responsible for the clinic inventory and order supplies when necessary.
• Assist in planning staff roster and monitor attendance
• Ensure all information on new developments, policies, promotions and challenges is clearly and accurately disseminated to the team.
• Ensure that all new staff are provided with appropriate orientation, together with guidance and training.
• Prepare monthly reports as required by the management (CRF, stock and consignment, petty cash, product incentive etc.)
• Participate in meetings, training and other activities as required.
• Participate and actively involved in quality improvement initiatives at both clinic level and group-wide.

Job Location: 44, Jalan Harimau Tarum, Taman Abad, 80250 Johor Bahru, Johor

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工作职责

· 监督诊所的日常运作及管理病人治疗流程。

· 管理和监控诊所的日常预约。

· 保存患者记录并记录得井井有条。

· 管理前台服务的有效性和效率，以及部门之间的协调和沟通。

· 及时处理通过电子邮件、短信或电话提出的询问。

· 跟进患者投诉和/或事件，并将调查结果以报告的形式传达给直属上级，以了解是否需要采取进一步行动。

· 管理诊所开支——供应品、水电费和采购（产品和服务）。

· 密切跟进所以治疗配套的有效期和退款，并及时处理此类申请。

· 密切跟进尚未使用的治疗配套，请采取后续行动，并提高使用率。

· 根据医师的建议，协助病人选择套餐，使病人能够在知情的情况下做出决定。

· 协助处理日常会计事宜，包括存款、现金和信用卡收款以及零用金管理。

· 负责中心库存并在必要时订购物资。

· 协助规划员工排班并监控出勤情况。

· 确保有关新发展、政策、促销和挑战的所有信息都清晰准确地传达给团队。

· 确保所有新员工都能得到适当的指导、引导和培训。

· 根据管理层的要求准备月度报告（CRF、库存和寄售、小额现金、产品激励等）

· 根据要求参加会议、培训和其他活动。

· 参与并积极参与诊所层面和集团范围内的质量改进计划。

工作地点: 44, Jalan Harimau Tarum, Taman Abad, 80250 Johor Bahru, Johor

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Yearly bonus

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)