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Customer Care Consultant (Daikin)

RM 2,000 - RM 2,700 / Per Mon

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PROJECT: DAIKIN

DUTIES AND RESPONSIBILITIES:

-Provide first level support to all phone / email enquiries whilst meeting service level and turnaround standards

-Identify customers’ needs, clarify enquiries / complaints and resolve them in a prompt and professional manner.

-Coordinate with internal departments and escalate the unresolved issues to the second level support team and ensure all

cases are followed through to closure.

-Engage and going the extra mile to satisfy customers’ needs to build customer loyalty.

-Maintain records of all conversations in the call center database in a comprehensible manner for use of analysis and reporting.

  • Salary Package: Basic up to RM 2500+ 200 Allowance
  • Operation Days/Hours : 5 days, 2 days off (Between Mon to Sat)
  • Sunday fixed off days
  • 8am -5pm, 9am -6pm, 11 am- 8pm (3 rotational shift)

Job Type: Full-time

Pay: RM2,000.00 - RM2,700.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Day shift
  • Early shift

Supplemental Pay:

  • Attendance bonus

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)

Application Deadline: 01/16/2024
Expected Start Date: 10/22/2024