Mobility Customer Support - Korean Speaker

Designation: Mobility Customer Support - Korean Speaker

Location: Petaling Jaya, Selangor

Working hours: Monday - Sunday (5 days a week, 2 days off), 8AM - 5.30PM, 1.30PM - 11PM, 1030PM - 8AM

Salary: RM 7,800 - RM 8,500 (basics) + RM 400 KPI allowance + RM 1200 shift allowance + RM 60 per night for night shift

Qualifications:

• Good in both time management & people development skills
• MS Office operating and typing skills
• Interpersonal skills
• Problem Solving skills
• Telephone etiquettes
• Able to work on weekends and rotational shift
• Willing to work in Shift rotates (24 hours)
• Able to work on weekends and public holidays
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic

Responsibility:

• Handling inbound calls, email, chat to customer general enquiries, complaints,
• comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM7,800.00 - RM8,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Korean (Required)