Senior Customer Service Representative

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

We are hiring for the role of Assistant Manager / Senior Executive - Operations Project.

Responsible for overseeing and managing the execution of operational projects to ensure

they are delivered on time, within scope, and within budget. This role involves coordinating

across various teams, managing stakeholders, and ensuring operational processes are

efficient and scalable. The ideal candidate will have strong organizational, leadership, and

communication skills to drive multiple projects from inception to completion. Additionally

will be responsible for representing the Operations team in internal and external meetings,

driving presentations and discussions.

Responsibilities we entrust you with

• As an Assistant Manager / Senior Executive - Operations Project, you will:
• Project Planning & Execution: Develop detailed project plans, timelines, and
• resource allocations. Ensure all operational projects align with the company's
• strategic objectives. Track progress, manage risks, and ensure projects are delivered
• on time and within budget.
• Stakeholder Management: Work closely with various internal and external
• stakeholders to define project scope, deliverables, and objectives. Communicate
• project status, updates, and potential roadblocks to stakeholders at all levels. Build
• relationships with key partners and vendors to ensure successful project execution.
• Team Collaboration: Collaborate with cross-functional teams including Operations,
• Finance, IT, and Human Resources. Lead project teams to execute tasks effectively
• and drive performance. Ensure team members are clear on their roles and
• responsibilities within each project.
• Process Improvement: Identify inefficiencies in current operational processes and
• recommend improvements. Implement best practices and scalable solutions for
• long-term success. Drive continuous improvement initiatives to optimize operations.
• Review and update current SOP’s
• Reporting & Documentation: Maintain detailed project documentation including
• scope changes, progress reports, and post-implementation reviews. Provide regular
• updates on project performance, including milestones achieved and challenges faced. Create New SOP’s and process notes, and take stakeholder sign offs.

What matters in the role

Strong problem-solving and decision-making abilities.

Excellent time management and ability to work under pressure.

Ability to work independently and as part of a team.

Strong interpersonal skills with the ability to influence and collaborate with stakeholders at all levels.

Ability to manage multiple projects simultaneously with a high level of attention to detail.

Proficiency with project management tools (e.g., MS Project and Microsoft Office Suite), especially in creating Gantt Charts/Trackers, presentations on powerpoint, and writing SOP’s on Word.

2+ years of experience in project management, preferably in operations or a related industry.

What we Value in Our people

You are the CEO of what you do: You show ownership and make things happen

You sign your work like an artist: You seek to learn and take pride in the work you do

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose

We are hiring for the role of Assistant Manager / Senior Executive - Operations Project.

Responsible for overseeing and managing the execution of operational projects to ensure

they are delivered on time, within scope, and within budget. This role involves coordinating

across various teams, managing stakeholders, and ensuring operational processes are

efficient and scalable. The ideal candidate will have strong organizational, leadership, and

communication skills to drive multiple projects from inception to completion. Additionally

will be responsible for representing the Operations team in internal and external meetings,

driving presentations and discussions.

Responsibilities we entrust you with

• As an Assistant Manager / Senior Executive - Operations Project, you will:
• Project Planning & Execution: Develop detailed project plans, timelines, and
• resource allocations. Ensure all operational projects align with the company's
• strategic objectives. Track progress, manage risks, and ensure projects are delivered
• on time and within budget.
• Stakeholder Management: Work closely with various internal and external
• stakeholders to define project scope, deliverables, and objectives. Communicate
• project status, updates, and potential roadblocks to stakeholders at all levels. Build
• relationships with key partners and vendors to ensure successful project execution.
• Team Collaboration: Collaborate with cross-functional teams including Operations,
• Finance, IT, and Human Resources. Lead project teams to execute tasks effectively
• and drive performance. Ensure team members are clear on their roles and
• responsibilities within each project.
• Process Improvement: Identify inefficiencies in current operational processes and
• recommend improvements. Implement best practices and scalable solutions for
• long-term success. Drive continuous improvement initiatives to optimize operations.
• Review and update current SOP’s
• ● Reporting & Documentation: Maintain detailed project documentation including
• scope changes, progress reports, and post-implementation reviews. Provide regular
• updates on project performance, including milestones achieved and challenges faced. Create New SOP’s and process notes, and take stakeholder sign offs.

What matters in the role

Strong problem-solving and decision-making abilities.

● Excellent time management and ability to work under pressure.

● Ability to work independently and as part of a team.

● Strong interpersonal skills with the ability to influence and collaborate with stakeholders at all levels.

● Ability to manage multiple projects simultaneously with a high level of attention to detail.

● Proficiency with project management tools (e.g., MS Project and Microsoft Office Suite), especially in creating Gantt Charts/Trackers, presentations on powerpoint, and writing SOP’s on Word.

● 2+ years of experience in project management, preferably in operations or a related industry.

What we Value in Our people

● You are the CEO of what you do: You show ownership and make things happen

● You sign your work like an artist: You seek to learn and take pride in the work you do