Implementation & Support Consultant - POS (Malaysian)

Job Description

Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environment at customer site or remotely.

• To understand the customer’s need and operation workflow; then to install, setup and configure the solution at the customer site.
• POS implementation includes: understanding user’s requirement / installing and setup of equipment such as the servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
• Connecting and testing network cable connection for multiple hardware devices is required.
• Ensure the solution meets specifications and functions per customer specific operational work flow.
• Report the additional functional request from customers to our internal Product and Development team.
• Answer operational and application questions and consult the customer.
• After "go-live", provide technical support to the customer when necessary.
• Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.

• Degree from an accredited college or university in a technical, hospitality or business field
• 2-5 years of overall experience in relevant roles, to handle IT Projects and User Training.
• Professional skill in Windows environment for enterprise level projects
• Proficiency in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint
• Previous job experience with other F&B POS system or Hotel IT project.

Job Requirement :

• Fast learner to pick up the company’s various IT solution; and able to handle system installation.
• Ability to communicate effectively and build rapport with team members and clients.
• Adhere to company standards, policy and procedure.
• Willing to work overtime, weekend and holidays as requested.
• Willing to work with a wide variety of cultures.
• Willing to be contactable on an on-call basis after-hours by mobile phone.
• Willing to travel locally and overseas for projects sites in difference location.