Retail Sales Manager

Duties and Responsibilities:

• Accomplish department objectives by supervising staff and organizing and monitoring work processes.
• Setting sales targets and deadline that in line with company business.
• Plan appraises job results and prepare work schedules for sales agents locally and/or across region.
• Passionate, innovative and the ability to lead in driving culture change / new way of doing things.
• Being energetic and creative person with positive mindset in planning and driving sales performance.
• Accomplishes staff job results by coaching, counselling and disciplining employees i.e sales agents/telesales.
• Monitoring and track sales agents performance and productivity and overall performance Weekly/Monthly.
• Collaborate with HR and Sales Manager on recruitment and staff training – both new and existing, conduct training on need basis.
• Provides quality services, implement and enforcing quality with customer services standards.
• Ensuring application forms and documentation submitted timely and organize manner as stipulated for relevant decision and approval.
• Contribute to team effort by accomplishing related results as needed.
• Understand customer financial needs and objectives and implement best practices and more time to facilitate sales through customized sales pitches to customer.
• Resolve customer complaints regarding sales and services.
• Prepare and submit sales reports for Top Management i.e Sales & Distribution Head and Direct Sales Manager
• Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements.
• Protect the image and brand of the Bank.
• Any other duties / assignment as and when directed/assigned by the superior from time to time / as per business requirement from time to time.

Job Requirements:

• Strong expertise in home financing.
• Minimum 3 years of proven experience in sales within the banking industry.
• Possess a diploma or higher qualification with substantial experience in sales and banking.
• Excellent supervision, interpersonal and communication skills.
• High inclination towards a sales-driven culture.
• Ability to manage and held accountable in sales result oriented.
• Ability to take initiative and utilize sound judgment in decision making and higher-level problem solving.
• Desire to work as a team with results driven approach.
• Experience of working in fast-moving business environment.
• Ability to network across a variety of functions at various levels & regions.