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Workforce Management Associate- Rostering

  • Full Time, onsite
  • PERSOL APAC BUSINESS SUPPORT SERVICES SDN BHD
  • Kuala Lumpur Mathematics, Malaysia
Salary undisclosed

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Why join us?

  • Great working culture!
  • Young, energetic and fun learning organization!
  • Strategic location ~within walking distance to MRT and KL Monorail

Job Description

  • Actively delivering roster planning activities with sense of urgency and accountability in meeting the deadlines and customer expectation with no limit to the following areas preferred:
  • Build and checking Rosters
  • Editing and updating Rosters
  • Roster Adjustments – Creating / Removing
  • Ensure the Rosters created are based on the client needs and expectation, ensuring that the data is accurate and complete
  • Managing any issues that may arise towards resolution in a collaborative and timely manner
  • Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested deadlines.
  • Provide weekly/monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
  • Completing operations whilst providing backup support to team members on other activities during holidays
  • Ability to work in a high volume, fast moving operational business.
  • Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
  • Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.

Job Requirements

  • Degree/ Diploma in Human Resource/ Business Administration or equivalent.
  • Experience in workforce planning or Rosters scheduling real-time monitoring related experience an added advantage.
  • Willing to work at early morning shift to support Australia Team (4am/5am/7am) and follow Australia public Holiday
  • Good command of English language especially in dealing with Australian market
  • Exhibits good rosters scheduling expertise and command of relevant process flow, policies, procedure, etc.
  • Proficient use of applicable technology and MS Office.
  • Strong communication and interpersonal skills and collaborative team spirit.