Workforce Management Associate- Rostering
Salary undisclosed
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Why join us?
- Great working culture!
- Young, energetic and fun learning organization!
- Strategic location ~within walking distance to MRT and KL Monorail
Job Description
- Actively delivering roster planning activities with sense of urgency and accountability in meeting the deadlines and customer expectation with no limit to the following areas preferred:
- Build and checking Rosters
- Editing and updating Rosters
- Roster Adjustments – Creating / Removing
- Ensure the Rosters created are based on the client needs and expectation, ensuring that the data is accurate and complete
- Managing any issues that may arise towards resolution in a collaborative and timely manner
- Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested deadlines.
- Provide weekly/monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.
- Completing operations whilst providing backup support to team members on other activities during holidays
- Ability to work in a high volume, fast moving operational business.
- Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.
- Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.
Job Requirements
- Degree/ Diploma in Human Resource/ Business Administration or equivalent.
- Experience in workforce planning or Rosters scheduling real-time monitoring related experience an added advantage.
- Willing to work at early morning shift to support Australia Team (4am/5am/7am) and follow Australia public Holiday
- Good command of English language especially in dealing with Australian market
- Exhibits good rosters scheduling expertise and command of relevant process flow, policies, procedure, etc.
- Proficient use of applicable technology and MS Office.
- Strong communication and interpersonal skills and collaborative team spirit.
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