Service Crew

Customer Service:

• Greet and assist customers in a courteous and friendly manner.
• Take food and beverage orders, providing recommendations and answering customer inquiries.

Order Fulfillment:

• Serve food and beverages promptly and accurately to customer tables.
• Monitor dining areas to ensure customers have everything they need.

Cash Handling:

• Operate cash registers or point-of-sale systems to process customer payments.
• Provide change and receipts to customers, handling cash transactions securely.

Menu Knowledge:

• Have a thorough understanding of the menu items, including ingredients, preparation methods, and special offerings.
• Inform customers about daily specials, promotions, and discounts.

Upselling:

• Encourage upselling by recommending additional items or special dishes.
• Promote dessert, beverage, or other add-on sales to enhance the overall customer experience.

Cleaning and Maintenance:

• Maintain cleanliness in the dining area, including clearing tables, cleaning surfaces, and ensuring a tidy environment.
• Assist with routine cleaning tasks and adhere to sanitation guidelines.

Customer Engagement:

• Engage with customers to ensure satisfaction, address concerns, and handle feedback professionally.
• Create a positive and welcoming atmosphere for customers.

Adherence to Policies:

• Follow company policies, procedures, and standards related to food safety, hygiene, and customer service.
• Ensure compliance with health and safety regulations.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,700.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Rotational shift

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay
• Yearly bonus

Education:

• STM/STPM (Preferred)