System Support Engineer - NAC
Salary undisclosed
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Job Responsibilities: -
- Provide support including performing installation, configuration, upgrade, patching and maintenance services on the range of products / services of the Company.
- Alerts / events Monitoring and perform troubleshooting, diagnostic, fixing and recovery of system software and hardware issues and ensuring they meet business expectations in terms of SLA and performance.
- Provide product and operational training to the customers, partners and operational engineers / technicians.
- Perform product demo, system implementation and support for customers within Malaysia and overseas.
- Require to standby 24x7 in providing system maintenance and support.
- Prepare test scripts and perform system testing for the related products.
- Prepare and maintain documentation including operation guide, configuration, troubleshooting guide and training.
- Assist in any ad-hoc tasks and additional responsibilities as and when is assigned by the immediate superior.
Job Requirements: -
- Candidate must possess a minimum of three (3) years of working experience in the Information and Communications Technology (ICT) industry.
- Preferable candidate with experience in maintaining and operating Windows and Linux operating systems, software and / or its associated hardware.
- Candidate must have experience in basic networking – in terms of troubleshooting of LAN and WAN.
- Knowledge of databases such as MSSQL and MySQL will be an added advantage.
- Excellent written and verbal communication skills in English, and Bahasa Malaysia and preferable candidate who is fluent in Mandarin as required to deal with Mandarin-speaking clients and stakeholders.
- Able to work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
- Possess own transport with valid driving license and willing to travel.
- Thoroughness, meticulousness and good analytical skills.
- Good working attitude and a team player.
- Working location: Kepong, Bandar Sri Damansara, Kuala Lumpur.
Education Requirements: -
- Candidate must possess a minimum of a Bachelor's Degree or Post Graduate Diploma or Professional Degree in Computer Science or Information Technology or Network Engineering or any other equivalent qualifications.
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