System Support Engineer - NAC

Job Responsibilities: -

• Provide support including performing installation, configuration, upgrade, patching and maintenance services on the range of products / services of the Company.
• Alerts / events Monitoring and perform troubleshooting, diagnostic, fixing and recovery of system software and hardware issues and ensuring they meet business expectations in terms of SLA and performance.
• Provide product and operational training to the customers, partners and operational engineers / technicians.
• Perform product demo, system implementation and support for customers within Malaysia and overseas.
• Require to standby 24x7 in providing system maintenance and support.
• Prepare test scripts and perform system testing for the related products.
• Prepare and maintain documentation including operation guide, configuration, troubleshooting guide and training.
• Assist in any ad-hoc tasks and additional responsibilities as and when is assigned by the immediate superior.

Job Requirements: -

• Candidate must possess a minimum of three (3) years of working experience in the Information and Communications Technology (ICT) industry.
• Preferable candidate with experience in maintaining and operating Windows and Linux operating systems, software and / or its associated hardware.
• Candidate must have experience in basic networking – in terms of troubleshooting of LAN and WAN.
• Knowledge of databases such as MSSQL and MySQL will be an added advantage.
• Excellent written and verbal communication skills in English, and Bahasa Malaysia and preferable candidate who is fluent in Mandarin as required to deal with Mandarin-speaking clients and stakeholders.
• Able to work independently with minimal supervision and work beyond regular working hours if required in meeting timelines and objectives.
• Possess own transport with valid driving license and willing to travel.
• Thoroughness, meticulousness and good analytical skills.
• Good working attitude and a team player.
• Working location: Kepong, Bandar Sri Damansara, Kuala Lumpur.

Education Requirements: -

• Candidate must possess a minimum of a Bachelor's Degree or Post Graduate Diploma or Professional Degree in Computer Science or Information Technology or Network Engineering or any other equivalent qualifications.