Executive, IT Administration & Support

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking an Executive, IT Administration & Support who is comfortable working cross-functionally and collaboratively. This position will report to the IT Head at The Coffee Bean & Tea Leaf Malaysia.

This role will actively monitor the ticketing system, Inventory Management and supply chain activities ensuring smooth running of business.

Key Responsibilities

In this role, you will:

• Manage & support IT-related hardware and software issues at both the Corporate Office and stores.
• Provide help desk and technical support to all end users.
• Be on standby and on call during weekends.
• Perform any other duties assigned by the immediate superior.
• Support issues related to CCTV, POS systems, and O365 at the stores.
• Regular travel within and outside Klang Valley for support activities.
• A few additional tasks that need to be performed based on the requirements.

Your Ingredients

• Degree or Master in IT/Computer Science or related discipline; Equivalent training and experience will be considered.
• A minimum of 3 years of work experience, experience in Food & Beverage or Retail is an added advantage.
• Previous experience in an administrative role will be an advantage.
• Clear understanding of ticketing system (Incidents & Service Requests)
• Understanding of Inventory management.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.