Customer Service Executive
RM 2,500 - RM 4,000 / Per Mon
Original
Simplified
Order Processing
- Accurately receive, process, and follow up on export sales orders from international customers.
- Ensure timely submit sales orders to SCD department for order processing.
- Track orders from placement to delivery, ensuring any issues are resolved promptly.
Customer Interaction:
- Act as the first point of contact for international clients, responding to inquiries, resolving issues, and providing updates on order status.
- Communicate effectively with customers regarding product availability, lead times, shipping details, and payment terms.
Logistics Coordination:
- Coordinate with internal teams (production, warehouse, and logistics) to ensure timely shipment of export orders.
Sales Support:
- Assist in generating reports and managing customer accounts.
- Monitor and manage customer accounts to ensure timely invoicing and payment collection.
- Support sales in resolving any post-shipment issues, including claims, returns, or quality issues.
Compliance and Regulations:
- Stay up to date on export control regulations, customs requirements, and trade compliance.
- Ensure compliance with international trade laws, company policies, and export documentation requirements.
Customer Relationship Management:
- Maintain good relationships with existing clients by providing excellent after-sales service.
- Assist in customer retention by understanding client needs and providing tailored solutions.
- Degree/STPM /Diploma/ or equivalent
- Able to speak in English, Bahasa Malaysia & Mandarin
- Previous working experience in customer service, or customer service related fields (i.e. Export Market.) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- Public Holiday 17 days per annum.
- Free Medical (Panel Clinic)
- Free parking
- Maternity leave
- Annual Medical Check-up
- EPF & SOCSO
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