Customer Relations Specialist

Salary undisclosed

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Job Responsibility

Responsible for working with our sales department to improve company revenue.
Responsible for scheduling meetings with customers during meetings/shows and identify any cross-selling and up-selling opportunity.
Quickly and effectively solve the customer issues by maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service professionally.
Develop and manage relationships with our customers.
Acquire a thorough understanding of key customer needs and requirements.
Establish relationships with existing customers by continuously proposing business solutions and recommendations to meet customer objectives.
Serve as the link of communication between key customers and internal teams.
Prepare regular sales reports on progress and forecasts to present to internal and external stakeholders.
Consistently achieve the KPI set up by the company.
Responsible for achieving overall business objectives with the customers or channels.
Able to work independently and in a dynamic, fast-paced environment.

Job Requirements

Diploma or Degree in any field.
Min of 1 year Customer Facing experience, with proven track record of achievements. (Fresh graduates are welcome to apply)
Proficiency in English is required (Mandarin will be added advantage).
Possess own transport, willing to travel.
Willing to learn, positive attitude, energetic approach, self-motivated, love challenges.
Strong communication, time management and persuasive skills at all levels of the business.
Being independent, self-motivated, and able to work with minimal supervision. The candidate will need to strategies, plan, and execute sales activities to meet and exceed the targets.

Job Benefits