PSP Associate (Salesforce Database)
Salary undisclosed
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Original
Simplified
Hardship Level (not applicable for home-based)
A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
UNOPS LICA6
Target Start Date
2024-11-01
Deadline for Applications
November 5, 2024
Terms of Reference
PSP Associate (Salesforce Database) who is passionate about drawing business insight,
informing decision-making, and providing responsive program development and impactful reporting to
stakeholders to support the successful delivery of UNHCR private sector Partnerships strategy in
Malaysia.
expected travel, if applicable)
Project: Salesforce Database Migration
Phase 1: Project Implementation
Database Administration and Maintenance tasks
automated data feeds into Salesforce, maintaining data consistency, and uploading data from other channels/campaigns manually when needed Perform basic configuration on database platform, and general administration tasks such as new
Donor Database System, new users, and permissions
comprehensive presentations for programmes to support fundraising activities
Project and Stakeholder Management
a strong project management framework
requirements which will enable performance monitoring)
experience and experience which could be an asset.)
management proved to be relevant to donor or membership database management.
performance of the assignment. Clearly distinguish between required and desired competencies)
Required competencies:
Required Languages
English
,
,
Desired Languages
Cantonese
,
Malay
,
Skills
Additional Qualifications
Database Management
Education
Bachelor of Arts (BA): Information Systems, Bachelor of Arts (BA): Information Technology
Certifications
Work Experience
Information Technology
Other Information
This position doesn't require a functional clearance
Home-Based
No
A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
UNOPS LICA6
Target Start Date
2024-11-01
Deadline for Applications
November 5, 2024
Terms of Reference
PSP Associate (Salesforce Database) who is passionate about drawing business insight,
informing decision-making, and providing responsive program development and impactful reporting to
stakeholders to support the successful delivery of UNHCR private sector Partnerships strategy in
Malaysia.
- Purpose and Scope of Assignment
expected travel, if applicable)
Project: Salesforce Database Migration
Phase 1: Project Implementation
- Support project activities of data migration between the legacy and the new system, liaising with
- Monitor and ensure consistency of migrated data across multi-channels. Inform and advise the
- Perform user acceptance tests on the functions and operational effectiveness of the new system
- Undertakes other duties as assigned by supervisor
Database Administration and Maintenance tasks
- Perform regular data administration tasks such as processing monthly donations transactions
automated data feeds into Salesforce, maintaining data consistency, and uploading data from other channels/campaigns manually when needed Perform basic configuration on database platform, and general administration tasks such as new
Donor Database System, new users, and permissions
- Inform and advise the supervisor in case of data inaccuracy and special occurrences
- Act as a focal point and handling of database operation issues, following defined support
- Support database enhancement process for new desired features and/or new systems, liaising
- Perform testing of enhancements and provide user training with documentation
- Ensure that PSP Malaysia meets the highest standards of data protection and privacy laws
- Create performance dashboard and reports in Salesforce, to support PSP in the day-to-day
- Analyze payment approval rate stability by monitoring successful payment rate, unrealized
- Create new and amend existing reports and dashboards for analysis and segmentation purposes
- Present written and verbal analysis, reporting, modeling, and research findings to key
comprehensive presentations for programmes to support fundraising activities
Project and Stakeholder Management
- Work with a range of internal and external stakeholders to satisfy their business intelligence
a strong project management framework
- Administrative tasks supporting assigned projects
- Undertakes other duties as assigned by supervisor
- Monitoring and Progress Controls
requirements which will enable performance monitoring)
- Support is provided in a timely and professional manner
- Data Maintenance and payment processing tasks are undertaken when needed
- Training and documentation are provided
- Reports and Dashboards are created and maintained as is necessary
- Support to upgrade project is provided when required
- Qualifications and Experience
- Education (Level and area of required and/or preferred education)
- Completion of the Bachelor is desirable in IT system management or Information Systems
- Work Experience
experience and experience which could be an asset.)
- Minimum 3 years of relevant work experience for high school diploma or 2 years of experience
management proved to be relevant to donor or membership database management.
- Proven experience in a fundraising or sales environment working on donor/customer care and
- Proven experience in managing donor or customer records within a customer relationship
- Work experience with Salesforce is strongly preferred as is any experience with fundraising and
- Key Competencies
performance of the assignment. Clearly distinguish between required and desired competencies)
Required competencies:
- Proficiency in written and spoken English, Malay.
- Knowledge and experience of CRM systems - preferably Salesforce
- Knowledge of MS office especially MS Excel
- Attention to details, high accuracy and result oriented
- Ability to collaborate with others, with a flexible and positive attitude
- Strong communication and interpersonal skills
- Able to work independently and under pressure
- Statistical and mathematical competencies
Required Languages
English
,
,
Desired Languages
Cantonese
,
Malay
,
Skills
Additional Qualifications
Database Management
Education
Bachelor of Arts (BA): Information Systems, Bachelor of Arts (BA): Information Technology
Certifications
Work Experience
Information Technology
Other Information
This position doesn't require a functional clearance
Home-Based
No
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