Customer Service Personnel
RM 2,000 - RM 4,000 / Per Mon
Original
Simplified
- Manage new and existing customer inquiries.
- Arrange replacement classes and communicate schedule changes.
- Notify customers of class closures.
- Update attendance and customer data in the SQL system.
- Prepare, distribute and control student certificates, reports and starter kits.
- Collect payments from customers.
- Gather and address customer feedback.
- Assist with enrollment for competitions and events.
- Perform ad hoc tasks as assigned by management.
- Support the execution of safeguarding policies.
- Design graphics for customer communication.
- Language: English, Mandarin, BM.
- Education Background: Preferably Diploma in Business/Mass Communications.
- Experience: Proven experience in customer service/helpdesk sector.
- Personality: Positive learning attitude, responsible, honest, powered with integrity.
- Communication Skills: Excellent communication and interpersonal skills.
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Dynamic and collaborative environment.
- Free Gym and Fitness Class Membership.
- Medical coverage and annual medical check-up subsidies.
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