IT Operation Support Resident Engineer (L1 Support)
Salary undisclosed
Apply on
Original
Simplified
Role : IT Operation Support Resident Engineer (L1 Support)
Location : Klang Valley
Type : 1 year contract (extendable)
Year of Experience : 1-2 years IT support
Job Description:
- On-site support adhere to customer working hours (example 9am-6pm, 8 hours a day) and provide standby support after office hours when that is critical issue require support.
- Manage and monitor daily IT operation system health status for infrastructure provided by HPE and Level 1 support for VMware application.
- Report error encounter to respective support team.
- Escalate critical issue to manager.
- Manage all call log from beginning until the closure.
- Assist to report incident to principal’s support, track call status, report status to management.
- Track and record all incident reported and create report to present to management on weekly or monthly basis.
- Performs basic software/hardware troubleshooting, patches and re-installations in cooperation with the administration teams and in accordance with the change control process.
- Responsible to track local inventory (HW/SW), maintenance status, and license management
- Responsible for creation and maintenance of published documentation such as operations manuals, rack diagrams and photos, floorplans, and contact information.
- To respond and manage all IT operation related problem calls and requests within SLO/SLA.
- To recommend solutions to meet short and long-range goals after reviewing and analysing the daily and backlog problem calls for call trends.
- To proactively monitor and keep track DC equipment’s installed with the latest anti-virus files, latest security, and Microsoft Service Packs, so as to prevent any virus outbreak.
- To oversee the proper hand over of project deliverables and sign-off the acceptance document.
- Understand and adhere to the IT Policy and Procedure.
- Responsible to advise customer on HPE products firmware level and recommendation on patches requirement.
Requirements:
- A fast learner with a Bachelor Degree in Computer Science, Information Technology, Network, or related disciplines
- Minimum of 2 years’ working experience in IT Hardware Infrastructure and basic VMware experience.
- Familiar with IT operation and IT equipment’s basic troubleshooting.
- Have hands-on experience in Windows Servers (2008 and above), VMware, backup tools will be added advantage.
- Experience in managing IT issue, issue escalation process, managing complex Severity issue is an added advantage.
- Able to understand failure mechanisms of complex computer based systems.
- Effectively apply communication skills to build and maintain internal relationships.
- Must be willing to work on irregular hours or on weekends to complete critical assignments.
Similar Jobs