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Job Responsibility
Responsibility
Job Requirements
Annual Leave , Hybrid Work
Responsibility
- Conduct application training for internal and external users; develop and update training materials, manuals, and guides to improve users' understanding and use of the software.
- Evaluate the effectiveness of training programs and provide feedback for continuous improvement.
- Stay updated with the latest software features and updates to effectively train users and provide up-to-date information.
- Perform other duties as assigned.
- Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
Job Requirements
- HRD Certificate Trainer.
- May require an associate degree in a related area. Â At least 2 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility - responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage.
Annual Leave , Hybrid Work
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