Collections Officer
Salary undisclosed
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Job Description (JD)
About the team:
- Build reliable, trusty, and long-term relations with assigned customers
- Negotiate & motivate customers to carry out their loan’s obligations
- Provide an up to date information to customers about their current debt and channels or repayment
- Follow up with customers who did not fulfill their promises to pay
- Establish repayment schedules based on customer's financial situations
- Fulfil the KPI’s established by Collection managers
- Provide high-quality customer service for delinquent clients based on best practices
About the Assignment:
Skills and knowledge :
- Problem-solving and argumentation ability
- Excellent communication skills
- Negotiation skills to persuade customers to repay the debt
- Proven experience as a Collection Specialist or similar role
- Customer-oriented and has good customer service skills
- Able to work under stress
- Good interpersonal skills
- Honest, pro-active, customer-oriented and detail-focused
- Meticulous and timeliness in meeting deadlines
- Team player
Essential Experience / Criteria:
- Experienced in related field (Financing , Servicing)
- Enthusiasm towards learning
- Able to perform critical problem solving & perform excellent communication skill
- Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantages on the role
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