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Collections Officer

Salary undisclosed

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Job Description (JD)

About the team:

  • Build reliable, trusty, and long-term relations with assigned customers
  • Negotiate & motivate customers to carry out their loan’s obligations
  • Provide an up to date information to customers about their current debt and channels or repayment
  • Follow up with customers who did not fulfill their promises to pay
  • Establish repayment schedules based on customer's financial situations
  • Fulfil the KPI’s established by Collection managers
  • Provide high-quality customer service for delinquent clients based on best practices

About the Assignment:

Skills and knowledge :

  • Problem-solving and argumentation ability
  • Excellent communication skills
  • Negotiation skills to persuade customers to repay the debt
  • Proven experience as a Collection Specialist or similar role
  • Customer-oriented and has good customer service skills
  • Able to work under stress
  • Good interpersonal skills
  • Honest, pro-active, customer-oriented and detail-focused
  • Meticulous and timeliness in meeting deadlines
  • Team player

Essential Experience / Criteria:

  • Experienced in related field (Financing , Servicing)
  • Enthusiasm towards learning
  • Able to perform critical problem solving & perform excellent communication skill
  • Able to communicate in fluent in Bahasa & English, Chinese speaking will be an advantages on the role