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Operational Management
- Oversee Daily Operations: Ensure that all attractions, equipment, and facilities are functioning properly and open on time.
- Monitor Performance Metrics: Track KPIs related to foot traffic, customer satisfaction, revenue, and operational efficiency.
- Inventory & Supplies Management: Manage and monitor inventory, including entertainment equipment, merchandise, and maintenance supplies.
- Optimize Operational Processes: Identify areas for process improvement to enhance efficiency and reduce costs without compromising the customer experience.
- Risk & Safety Management: Implement safety protocols and ensure all staff follow safety guidelines, especially given the nature of location-based entertainment attractions.
Customer Experience Management
- Customer Satisfaction Monitoring: Develop strategies to ensure customers have a positive experience, including managing customer feedback, complaints, and surveys.
- Enhance Visitor Engagement: Work closely with marketing and sales teams to create interactive experiences that boost visitor engagement and repeat visits.
- Event Management: Oversee the smooth execution of special events, group bookings, and promotional activities within the venue.
Maintenance & Facility Management
- Regular Maintenance: Oversee routine maintenance and repairs of equipment and facilities to ensure everything is in working order.
- Vendor Management: Coordinate with external vendors for repairs, equipment upgrades, and cleaning services.
- Health & Safety Compliance: Ensure the facility complies with local safety, health, and entertainment regulations.
Compliance & Reporting
- Regulatory Compliance: Ensure all activities comply with local regulations, especially regarding safety and customer data protection.
- Regular Reporting: Provide regular reports to senior management on operational performance, including visitor numbers, revenue, expenses, and feedback on potential improvements.
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