Operations Manager

Operational Management

• Oversee Daily Operations: Ensure that all attractions, equipment, and facilities are functioning properly and open on time.
• Monitor Performance Metrics: Track KPIs related to foot traffic, customer satisfaction, revenue, and operational efficiency.
• Inventory & Supplies Management: Manage and monitor inventory, including entertainment equipment, merchandise, and maintenance supplies.
• Optimize Operational Processes: Identify areas for process improvement to enhance efficiency and reduce costs without compromising the customer experience.
• Risk & Safety Management: Implement safety protocols and ensure all staff follow safety guidelines, especially given the nature of location-based entertainment attractions.

Customer Experience Management

• Customer Satisfaction Monitoring: Develop strategies to ensure customers have a positive experience, including managing customer feedback, complaints, and surveys.
• Enhance Visitor Engagement: Work closely with marketing and sales teams to create interactive experiences that boost visitor engagement and repeat visits.
• Event Management: Oversee the smooth execution of special events, group bookings, and promotional activities within the venue.

Maintenance & Facility Management

• Regular Maintenance: Oversee routine maintenance and repairs of equipment and facilities to ensure everything is in working order.
• Vendor Management: Coordinate with external vendors for repairs, equipment upgrades, and cleaning services.
• Health & Safety Compliance: Ensure the facility complies with local safety, health, and entertainment regulations.

Compliance & Reporting

• Regulatory Compliance: Ensure all activities comply with local regulations, especially regarding safety and customer data protection.
• Regular Reporting: Provide regular reports to senior management on operational performance, including visitor numbers, revenue, expenses, and feedback on potential improvements.