Apply on
Role: Data center Technician/ Senior Data Center Technician
Location: Johor, Malaysia
No. of positions: 15
Note: Visa sponsorships is not available for this role.
Job description:
Are you an experienced Data Center Technician who has experience in data center operation, racking, stacking, hardware break-fix and everything in between? Oracle Cloud Infrastructure (OCI) has an excellent opportunity to help build and operate the suite at significant scale, where coordinated cloud services are broadly distributed in a multi-tenant cloud environment! We are committed to providing best-in-cloud products that meet the needs of our customers who are pursuing some of the world’s biggest challenges. Interested in new challenges and being part of the Data Center team. We encourage you to apply and join our team!
- Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
- Works primarily at an Oracle datacenter in a “mission critical operations” environment
- Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift. Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
- Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
- Understand internal customer problem and provide technical solution in timely manner
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
- Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position
- Install, Replace and Troubleshoot Cables and Hardware
- Work within a ticket-based environment
- Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
- System board level repair and fault diagnosis to SLAs
- Using provided tools to do a proper and timely internal reporting.
- Planning & commissioning new rack positions
- Involvement with the design & commissioning of new whitespaces
- Working as part of a multi-disciplinary team without friction
Responsibilities:
- Work involves problem solving. Understands and applies company policies and procedures.
- Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
- Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
- Basic knowledge of datacenter design, including electrical and cooling plant & operation
- Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.
- Solid knowledge of datacenter design, including electrical and cooling plant & operation
- Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.
- Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.
- Good level of spoken English language is required
