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As Sales Operations Leader, you will work with business leaders, sales leads, lead relationship managers and specialized subject matter experts across all segments/line of business as well as business functions such as Marketing. In enabling our One WTW Client model, a Sales Operations Leader acts as a key catalyst for sales enablement and focuses on Leadership strategy and go-to-market strategic support, Account planning, clients satisfaction, clients-at-risk, client segmentation and opportunity identification, Contact targeting and campaigns/leads management, Sales goal setting, sales training and development, and sales knowledge management, and Pipeline management, sales forecasting.
The Role
- Enable and optimize the sales process, pipeline/scorecard and dashboard management in the assigned CRM system
- Follow up and track the implementation of the country market/sales plan, sales analysis, work with our Business Intelligence team to provide data support
- Enable sales training programs, support the Lead Relationship Managers (LRMs) on their sales activities, organize account planning sessions and track account plans, drive opportunity escalation, cross-LoB and industry-based initiatives amongst others.
- Collaborative engagement with various teams in the LoBs and marketing would be critical for success.
- Enable the management of our key and cross-LoB priority accounts
- Go-to expert in leveraging data and insights to drive sales-oriented decisions
- Key lever in the execution of our One WTW Client Model
- Facilitate the use of the various Dashboards as an important tool in pipeline management
- Drive sales enablement in the form of recognition programs, client outreach initiatives, sales training,
sharing of success stories across the region, driving the leads follow-up process and harnessing Marketing campaign analytics for our businesses - As part of the Asia Pacific team, sales operations leaders would also have opportunities to champion regional initiatives and priorities.
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