Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

QA Specialist (Customer Service)

Salary undisclosed

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Company Overview:

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as QA Specialist (Customer Service) to provide unrivalled support to our clients.

Responsibilities:
  • Monitor and evaluate customer interactions through calls, chats, and emails to ensure service quality standards are met.
  • Identify trends, issues, and areas for improvement in customer service delivery.
  • Develop and recommend process improvements to enhance customer satisfaction and performance.
  • Conduct regular audits of call logs and support interactions to ensure compliance with company policies.
  • Provide feedback, coaching, and training to customer service agents based on performance evaluations.
  • Collaborate with team leads and supervisors to address training gaps and maintain consistent service quality.
  • Assist in the development and implementation of customer service policies
  • Prepare reports detailing quality assurance findings and recommend action plans for continuous improvement


Requirements/Qualifications:
  • Minimum Diploma in any relevant field (Business, Communications, etc.), or equivalent work experience.
  • Certification in Quality Assurance or related field is an advantage
  • Previous experience in a customer service or call centre environment, preferably in a quality assurance role.
  • Strong understanding of quality assurance processes, customer service best practices, and performance metrics.
  • Familiarity with customer relationship management (CRM) systems and relevant software tools.
  • Attention to detail and excellent analytical skills to identify patterns and issues.
  • Ability to work independently and as part of a team to meet deadlines and achieve goals.


Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and critical thinking.
  • Ability to provide constructive feedback and coaching effectively.
  • Team player with a proactive approach to improving processes.


Pay: RM4000.00 - RM5000.00 per month

Benefits:

  • Annual Leave, Maternity Leave, Birthday Leave, Parental Leave, etc
  • EPF & Socso
  • Opportunities for promotion
  • Professional development
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