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Customer Service (Cantonese Speaker) | Kelana Jaya

RM 3,000 - RM 4,000 / Per Mon


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Customer Support:

* Addressing inquiries and concerns from customers via various communication

channels such as phone, email, chat.

* Providing product information, troubleshooting assistance, and guidance on

services.

* Resolving customer complaints or issues effectively and efficiently to ensure

customer satisfaction.

* Handling returns, exchanges, or refunds as per company policies.

* Building rapport with customers to foster long-term relationships and loyalty to the

brand.

Product Knowledge:

* Developing a deep understanding of the company's products or services, including

features, benefits, and pricing.

* Staying updated on product changes, promotions, and new releases.

* Being able to articulate product details clearly and persuasively to customers.

Communication Skills:

* Communicating effectively and professionally with customers, colleagues, and other

stakeholders.

* Active listening to understand customer needs and concerns.

* Tailoring communication style to different customers and situations.

* Handling objections or difficult situations with empathy and patience.

Team Collaboration:

* Collaborating with other departments such as sales, marketing, and product

development to ensure a seamless customer experience.

* Providing feedback to relevant teams based on customer insights and trends.

* Participating in training sessions or workshops to enhance skills and knowledge.

Performance Metrics:

* Meeting or exceeding sales targets, conversion rates, and customer satisfaction

metrics.

Requirement to succeed

  • Diploma or degree in any discipline
  • Language required: Mandarin

  • Energetic and self-motivated
  • Team player
  • Good communication skills, outspoken
  • Ability to organize daily workload by priorities.
  • Must be able to handle fast-paced working environment.
  • Internet savvy and basic knowledge in Microsoft Office

  • KPI allowance
  • Attendance allowance
  • Appointment bonus