Immediate Hiring!! Basic Rm1,900 + Allowance Eng-BM Customer Support Specialist for E-Hailing Platform @ JB
Salary undisclosed
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Job Responsibility
- Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the companyâs services.
- To exceed customerâs expectation in terms of customer service & accurate information.
- Work in a tea, to achieve the required KPI elements SLA.
- Act as phone support for food delivery app.
- Provide customer support for problems and questions of the orders, delivery or payment.
- Respond to customer questions or resolve problems related to their orders, delivery or payment.
- Review and approve request for booking cancellations or refunds.
- Applicants with SPM level qualification and above are welcome
- Proficient in English and BMÂ is required for this position (Read, Speak, Type)
- Have no issue to work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break time)
- Willing to commit on 5.5 days work per week (2 Rotational off day)
- Willing to work on weekend or/and public holidays based on shift arrangement.
- Able to start working on 9 October / 16 October 2024
- Have no issue to be fully work based at Nusajaya, Johor Bahru
- Monthly Salary: RM1,900 Basic Salary + KPI allowance up to RM400 + Night Shift allowance up to RM300
- EPF and SOCSO
- 12 Annual Leave + 14 Medical Leave
- FREEÂ Shuttle Service (Free 24/7 Shuttle Van- KIP Mart Tampoi, Shell Sri Skudai, Aeon Taman Universiti, RIM A, Petronas Gelang Patah, Nusa Height, City Square, KFC Larkin Sentral)
- Career Advancement Program
- Well established Cafeteria with variety of food choices
- One month paid training provided
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