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Customer Service-Email/Chat Support (Mandarin/Cantonese)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,200 - RM 4,500 / Per Mon

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  • Understand customer enquiries and respond via applicable channels: email, chat.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
  • Able to read, write, and speak fluently and spontaneously in English and Mandarin/Cantonese.

Job title: Client Service Associate

Location: KL Sentral Malaysia

Term: Permanent full-time

Work Timing: Rotational Shift 24/7

Start Date: 4th Nov

  • Bachelor’s degree in any field
  • Able to speak in Mandarin
  • Minimum 1 year of experience in customer service, emails, and live chats.
  • Fresh graduate are welcome to apply.
  • Can work on a rotational shift and on a weekend.
  • Knowledge of social media platforms.
  • 5 days working
  • RM 4000 - 4500 (Basic) +300 KPI + 300 Shift Allowance
  • Fresh Graduates are welcome to apply
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area.