Customer Service-Email/Chat Support (Mandarin/Cantonese)
RM 3,200 - RM 4,500 / Per Mon
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- Understand customer enquiries and respond via applicable channels: email, chat.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the client’s processes.
- Able to read, write, and speak fluently and spontaneously in English and Mandarin/Cantonese.
Job title: Client Service Associate
Location: KL Sentral Malaysia
Term: Permanent full-time
Work Timing: Rotational Shift 24/7
Start Date: 4th Nov
- Bachelor’s degree in any field
- Able to speak in Mandarin
- Minimum 1 year of experience in customer service, emails, and live chats.
- Fresh graduate are welcome to apply.
- Can work on a rotational shift and on a weekend.
- Knowledge of social media platforms.
- 5 days working
- RM 4000 - 4500 (Basic) +300 KPI + 300 Shift Allowance
- Fresh Graduates are welcome to apply
- EPF & SOCSO
- Medical leave
- Annual leave
- Rest & relax area.
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