Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Team Leader, Resolution

Salary undisclosed

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Linkedn
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Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative enables us to offer integrated customer service while diversifying its business. Through the multichannel integration platform, we synergize various talents, best practice business processes, and cutting-edge technologies with the shared goal of delivering comprehensive and unified solutions for our clients

For more information and to keep up with the latest news, check out company website and follow our LinkedIn page.

KEY RESPONSIBILITIES

  • Ensure that all operational tasks assigned to Resolution Agents, including outbound calls, follow-ups (Dashboard), abandoned calls, voicemail, live chat, and addressing low CSI ratings from customers, are managed effectively in accordance with SLA requirements. Escalate any necessary issues to Air Selangor Region and coordinate callback requests for managers.
  • Manage the implementation and improvement of process flows, following standard procedures set by Quality Assurance for both company and vendor stakeholders. Utilize the Transaction Monitoring Summary (TMS) for consistent updates.
  • Coordinate and facilitate clear communication from top-level management to team members to support smooth daily operations and guide teams toward achieving monthly targets.
  • Develop and implement a comprehensive performance management plan by regularly monitoring Resolution Agents on a daily, weekly, and monthly basis.
  • Segregate routine tasks to Resolution Agents and ensure all daily performance reports are accurately completed within deadlines before submission to the company.
  • Manage critical, urgent, special, or recurring cases and promptly escalate them to the Operations Manager and the company’s Operations team as necessary.
  • Carry out any other relevant tasks as required to maintain high standards of service quality.

REQUIREMENTS

  • Diploma in any field with a minimum of 3 years of relevant experience in a customer contact centre; or SPM (Sijil Pelajaran Malaysia) with a minimum of 5 years of relevant experience in a customer contact centre
  • Proven experience in a supervisory role within a contact centre environment.
  • Strong leadership skills with a track record of motivating and developing teams.
  • Excellent problem-solving abilities and a proactive approach to addressing challenges.
  • Exceptional communication and interpersonal skills.

WHY JOIN US

  • Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
  • Rest easy with our group term life coverage, providing you with security and assurance.
  • Stay energized with meal credit that keep you fueled throughout the day.
  • An in-house futsal court, badminton court, plus a gym for post-work workouts.
  • A variety of fun-filled events and gatherings to unwind.
  • Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
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