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Guest Service Agent

Salary undisclosed

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Company Description

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Role Description

This is a full-time on-site role as a Guest Service Agent at Hotel Royal Signature located in WP. Kuala Lumpur. The Guest Service Agent will be responsible for providing excellent customer service to hotel guests, handling check-ins and check-outs, responding to guest inquiries and requests, and ensuring guest satisfaction throughout their stay.

Qualifications

  • Customer Service, Communication, and Interpersonal skills
  • Knowledge of hotel operations and hospitality industry
  • Organizational and Time Management skills
  • Problem-solving and Conflict Resolution abilities
  • Attention to Detail and Multitasking skills
  • Fluency in multiple languages is a plus
  • Previous experience in a similar role
  • Diploma or degree in Hospitality Management or related field
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