X - Team Executive (Outlet Support)
RM 2,800 - RM 3,800 / Per Mon
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The X -Team Executive (Operations Support) plays a crucial role in ensuring smooth daily operations across all outlets. This position requires flexibility to provide on-site support whenever needed, whether IT’s to resolve manpower shortages, ensure quality assurance and quality control (QAQC) standards are met, or troubleshoot operational issues. The role supports multiple outlets, offering hands-on assistance in maintaining excellent service standards and operational efficiency.
- Assist in mitigating manpower shortages by stepping in where needed, ensuring smooth operations during busy periods or staff absences.
- Work closely with the QAQC team to address any operational gaps that affect the customer experience.
- Collaborate with respective area managers and staff to implement standard operating procedures (SOPs) and best practices.
- Assist in training new team members on operational processes, ensuring consistent delivery of brand standards.
- Troubleshoot operational challenges, such as equipment failures, supply shortages, or service disruptions, and work with relevant teams to resolve them quickly.
- Prepare and maintain reports on outlet performance, issues encountered, and corrective actions taken.
- Provide feedback to the respective operation on areas for improvement and operational efficiency for outlet.
- Minimum SPM Holder, Diploma or Degree in Business Administration, Hospitality Management, or related field will be bonus.
- Minimum 2 years of experience in operations support, preferably in the F&B or retail industry.
- Strong problem-solving skills and the ability to adapt to dynamic environments.
- Excellent communication and interpersonal skills.
- Ability to travel to multiple outlets as needed, with flexibility for weekends and public holidays.
- Possess own transportation.
- Twice Performance Bonus in one year
- Annual salary increment
- Career advancement & learning opportunity
- Various types of celebrations (Festive & Birthday & Workshops)
- On-the-job training will be provided.
- Medical Claim, Medical Insurance & Healthy & Wellness Allowance
- Free CHAGEE Beverage 365 Days x1
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