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Executive | Senior UX Writer

Salary undisclosed

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JOB SUMMARY

The Senior UX Writer plays a critical role in shaping seamless user experiences through expertly crafted user interface (UI) copy, focusing on both English and Bahasa Melayu. This role involves collaborating with designers, developers, and product owners to deliver clear, concise, and engaging content across EPF’s digital platforms, such as the KWSP i-Akaun app, website, and chatbot. The Senior UX Writer will also mentor junior writers, advocate for UX best practices, and ensure content is adapted to meet the needs of diverse user segments. By joining our Digital Channel Department as a Senior UX Writer, you will have the opportunity to craft impactful digital experiences through well-tailored UI copy, making a significant contribution to improving the user experience for millions of users across multiple platforms.

JOB RESPONSIBILITIES

  • Craft clear, user-friendly, and engaging UI copy in both English and Bahasa Melayu for various digital platforms (apps, websites, chatbots).
  • Collaborate closely with UX designers, product owners, developers, and content strategists to create intuitive and accessible user experiences.
  • Lead UX content strategy, ensuring alignment with overall product goals and enhancing user experience.
  • Translate complex concepts into easy-to-understand instructions, labels, and error messages in both languages.
  • Oversee content adaptation to ensure it meets the needs and expectations of EPF’s diverse user base.
  • Conduct user research and data analysis to refine copy based on user feedback.
  • Ensure content quality from end-to-end by proactively providing feedback and critique, ensuring that all content aligns with the brand voice and enhances the user experience.
  • Mentor junior UX writers, promoting best practices for UX writing and digital content development.
  • Stay updated on UX writing trends and contribute insights for continuous improvement of EPF’s digital content strategy.

JOB REQUIREMENTS

  • Malaysian citizen
  • Passed the Malaysian Language (including passing the Oral Test) at the Sijil Pelajaran Malaysia level or a qualification recognized as equivalent by the government
  • Bachelor's degree in Creative Writing, Interaction Design, Communications, Digital Media, Digital Marketing, or a related field.
  • At least 5 years of experience in UX writing or content strategy, with proven expertise to write compelling UI copy in both English and Bahasa Melayu.
  • Strong writing and editing skills, with a focus on digital content.
  • Deep understanding of user experience principles and how they influence content design.
  • Proficiency in design tools like Figma and Adobe, and familiarity with how copy integrates with UX design.
  • Strong leadership and mentoring skills, with a focus on collaborative teamwork.
  • Basic front-end development knowledge (HTML, CSS) for effective collaboration with developers.

JOB STATUS

Permanent/Contract

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closingdate of advertisement.