Sales Consultant

• Client Outreach and Sales: Contact potential clients via phone and messaging channels, introduce PalFish courses, and guide clients in selecting the appropriate course packages.
• Needs Analysis: Understand client needs, offer tailored course recommendations, and increase the likelihood of purchase.
• Follow-up and Conversion: Follow up with undecided clients to address questions and concerns, aiming to improve conversion rates.
• Performance Targets: Achieve at least 3 sales per month with a conversion rate of 8%-10%.
• Customer Relationship Management: Maintain strong customer relationships, ensure satisfaction with course experiences, and encourage repeat purchases.
• Team Collaboration: Work collaboratively with team members, share sales experiences and success stories to enhance overall team performance.
• Reporting and Feedback: Regularly report sales data to team leaders and provide market feedback to optimize sales strategies.

PalFish is seeking passionate and self-driven tele-sales representatives to join our Malaysia team. As a tele-sales representative, you will be responsible for promoting and selling PalFish’s online English learning courses via telephone sales, helping clients understand course benefits and guiding them to purchase. This role requires a team-oriented, target-driven approach and excellent communication skills.

Requirements:

• Education: Minimum SPM holder
• Experience: Minimum 1 year in tele-sales or customer service experience; online education sales experience is a plus.
• Language Proficiency: Fluent in English and Mandarin; proficiency in Bahasa Malaysia is a plus.
• Communication Skills: Excellent verbal communication skills; able to confidently and clearly present courses and answer inquiries.
• Resilience: Able to work under a fast-paced, target-driven environment while maintaining a positive attitude.
• Goal-Oriented: Strong drive to meet sales targets and an acute awareness of sales metrics.
• Customer-Centric: Attentive to customer experience with strong listening and service skills.

• EPF/SOCSO
• Basic salary + performance-based bonuses(RM 3500 - RM 4200)
• Employee training opportunities, including regular sales skill training and development courses
• Career development opportunities with potential for promotion to team lead or marketing-related roles

This is a challenging and rewarding position. We look forward to your joining PalFish to help us achieve our mission of expanding access to education!