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FRESH GRADUATE - CUSTOMER SERVICE SUPPORT

  • Full Time, onsite
  • SRG Asia Pacific Sdn Bhd
  • Kuala Lumpur Kuala Lumpur Map, Malaysia
RM 2,700 - RM 2,700 / month

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Job Title: Customer Service Support (Fresh Graduate)

Role Overview: Are you a recent graduate with a passion for helping people and a knack for problem-solving? Join our team as a Customer Service Support Representative and kick-start your career in a dynamic and supportive environment. You’ll be the friendly voice assisting our customers, addressing their needs, and ensuring an exceptional service experience.

Key Responsibilities:

  • Assist Customers: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
  • Provide Support: Guide customers through our products and services, offering solutions to their questions and concerns.
  • Process Orders: Accurately handle and process customer orders, returns, and exchanges in a timely manner.
  • Maintain Records: Document customer interactions and feedback in our systems, ensuring all information is up-to-date and accurate.
  • Resolve Issues: Address customer complaints and issues with empathy and professionalism, aiming for first-contact resolution.
  • Collaborate: Work closely with other team members and departments to ensure seamless service and escalate issues as needed.

What We’re Looking For:

  • Recent Graduate: Bachelor’s degree in any field or equivalent qualification.
  • Strong Communication Skills: Excellent verbal and written communication abilities with a friendly and professional demeanor.
  • Customer-Centric Attitude: Genuine interest in providing exceptional customer service and support.
  • Problem-Solving Skills: Ability to think critically and resolve issues efficiently.
  • Tech-Savvy: Comfort with using customer service software and tools.
  • Team Player: Collaborative approach with a willingness to learn and adapt.

Benefits:

  • Career Growth: Opportunities for advancement and professional development within the company.
  • Training: Comprehensive training program to equip you with the skills and knowledge needed for success.
  • Supportive Environment: Work in a positive and encouraging atmosphere with access to ongoing support from experienced colleagues.
  • Networking: Build connections and gain valuable experience in the customer service field.
  • Flexible Hours: Enjoy flexible working hours and options for shifts that suit your lifestyle.

How to Apply: Ready to start your career in customer service? Apply now and join our team as a Customer Service Support Representative. We look forward to helping you grow and succeed!