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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Senior Customer Engineer

Salary undisclosed
Original
Simplified

About the Role

In this role you assist our customers around the world to solve their Swift operational challenges on a daily basis.

As Swift supports a wealth of products and services, we use Intelligent Swarming for employees to maintain end-to-end expertise.
We operate in a KCS (Knowledge Centric Support) fashion: Sharing your solutions with customers and colleagues will be an important part of your job.
What to expect:

  • Answer customers’ queries interacting mainly through web-cases

  • Work with customers to establish the root cause of problems and provide end-to-end service support, retaining end to end ownership of your cases

  • Resolve and report on problems, troubleshoot and quickly diagnose complex problems in accordance with SLA

  • Monitor the quality of the troubleshooting and diagnosis before escalation to the relevant teams

  • Manage client relationships from an operational and technical perspective by working with Swift service managers.

  • Assist managers/senior engineers to analyze root causes of problems, generate Knowledge Base tips and propose new specifications to increase supportability, usability of products and decrease product complexity.

  • Produce and control the quality of internal and external training material, problem management procedures and on-line documented solutions.

  • Plan, deliver and implement service improvement projects.

  • Provide implementation and training services, health checks, troubleshooting and consultancy to customers/partners when needed

  • Provide technical support to Sales teams by participating in validation of proposals when needed

  • Provide guidance and technical/product knowledge sharing to team members

What will make you successful:

  • A Bachelor or Master degree in IT/Engineering/Computer Science or equivalent

  • 8 years and above experience in a technical customer support environment, in Financial Services, Banking or similar will be asset

  • Fluent in English in both written and spoken communications. Any other major Asian language is an asset

  • Working knowledge with change management applications (e.g. JIRA, Ant, Hudson or Jenkins Tools)

  • Rotations for weekends/public holidays with leave & pay compensation.

  • Swift software suite (SwiftNet, Alliance portfolio and messaging solutions)

  • TCP/IP protocol and technical implementation (such as NAT, routing)

  • SSO, RADIUS, LDAP integration with applications

  • Windows, Linux, and/or Rhel administration

  • Oracle databases, MQ series and/or IBM WebSphere

  • User or Administrator of SAP, SalesForce, ServiceNow.

  • Java, XML and SQL knowledge

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

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