Associate Director, Bid and Content Manager

Job Summary

• As part of the Transaction Banking (TB) award-winning Global Content and Proposal Management Team, and reporting to Head, Global Content and Proposal Management, the Bid and Content Manager will partner with the Sales/RMs/stakeholder communities to drive and deliver responses to strategic proposals and general pre-mandate questions across all client segments within TB, covering both new and retention of existing business. Using the proposal management best practice framework, the Bid and Content Manager, will manage the process involving all teams within a proposal lifecycle – across geographies and time zones – to ensure the client’s deadline is met, while maintaining the highest quality output. This role will support all time zones as well as provide turnaround enhancements and optimsiation for RFP capacity in time zone they are allocated. This role will also encompass supporting sales enablement materials such as case studies.
  
  

Key Responsibilities

You will:

• Partner with RMs, TB Sales and other subject matter experts to deliver high quality proposals/presentations and drive deal wins
• Work with deal owners and subject matter experts to customise and present the most compelling solutions to meet the dynamic needs of clients - enhance/create value propositions to bring out key points that meet the client’s objectives and revise client responses to provide accuracy, full coverage and clarity
• Assist to clearly articulate our competitive differentiators and key strengths to meet the client’s objectives.
• Understand risk issues and incorporate appropriate solutions within proposals
• Co-ordinate deal calls and facilitate discussions on open items, sharing knowledge and client experiences with the deal team
• Collaborate with global, regional, and local counterparts on RFPs, manage priorities to drive efficient and effective RFP preparation process including turnaround time
• Update all deal trackers and RFP calendar promptly and accurately of both in-flight and completed proposal including post deal client feedback
• Be an integral part of the Global Content and Proposal Management Team and a subject matter expert to ensure timely and accurate update of new and existing responses and content from past RFPs submissions; including diagrams, tables and charts, in the content databases refresh on an ongoing basis
• Support sales enablement, including but not limited to drafting client use cases/case studies for awards submissions and client pitches and presentations
• Champion brand standards and guidelines for Transaction Banking, promoting application of best practices on all deliverables (including templates, toolkits, and proposals) to drive consistency and in line with the Bank’s brand, style guide/editorial, and compliance standards
• Leverage the best in industry new technology platforms to ensure superior results, contributing to the development of new and improved processes and workflow
• Actively keeping abreast of market trends, competitive intelligence, and industry best practices
• Drive and support strategic initiatives working closely with all stakeholders to improve productivity and efficiency across process improvements for key stakeholders
• Work in a group dynamic, and actively participate on any given project as the position evolves and as assigned by the line manager
• Take initiative and bring innovative ideas to the table
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Transaction Banking Sales
• CIB Relationship Managers
• Transaction Banking Product
• Implementation
• Client Service
• CIB Digital Channels
• CIB Business Platforms and Partnerships
• Other stakeholders within the Group
  
  

Other Responsibilities

• Accountability for driving the deal team in clearly articulating competitive transaction banking solutions in a client centric manner
• Accountability for ensuring effective interaction between teams across different geographies
• Accountability for driving centre of excellence in content and bid management
• Drive consistency and brand standards across all proposals globally
• Understand risk issues and incorporate appropriate solutions within proposals
• Embed Here for good and Group’s brand and values
  
  

Skills And Experience

• Writing skills
• Communications
• Addressing Customer Needs
• Sales Proposals and Presentations
• Organisation and Project Management
  
  

Qualifications

• Excellent English verbal and written communications - writing, editing, proofreading skills, including persuasive writing techniques
• Mandarin proficiency is a plus
• Good knowledge of cash and trade management / transaction banking
• Excellent project management skills, including high attention to detail and facilitation experience
• Ability to work flexi hours occasionally as required to support different time zones.
• Track record of successfully delivering multiple projects on time
• Self-motivated, highly driven to produce results
• Committed team player with willingness to be hands-on support
• Client focus/stakeholder management
• Experience with deadline driven tasks in a multi-tasking environment and meeting deadlines
• Problem solving capabilities and commercial mindset
• Knowledge of Transaction Banking products a plus
• Develop a client-centric culture, focused on making it easy to bank with Standard Chartered
• Anticipate client needs and relate digital solutions to enhance the client experience
  
  

Professional

• A degree holder, preferably in Economics, Finance, Business or Marketing/Communications
• Minimum 8 to 14 years’ relevant experience in the industry, including demonstrated success in an appropriate role
  
  

Technical

• Advanced experience in Microsoft Office Suite (in particular MS Word, MS PowerPoint and MS Excel)
• Proposal writing experience
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.