Associate Director, APAC Accounts Receivable Service Delivery

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Job Overview

As the AD, APAC AR Service Delivery, you will lead the teams across the APAC region that are responsible for the collection of $275M USD monthly receivables. These teams are locally, regionally and globally based both in shared service centers and local teams. The APAC AR team consists of 30+ associates managing Accounts Receivable for 11 countries with multiple language dependencies. You will be responsible for achieving best-in-class, industry-leading standards in relation to process efficiency and effectiveness. You and your team will directly contribute to Alcon’s free cash flow. You will focus on evolving the APAC AR process with the primary objectives of customer satisfaction, risk mitigation and free cash-flow growth. This position will work closely with the Commercial Leadership teams, Country Heads of Finance, Regional CFO’s, and Customer Operations Heads and leadership teams to understand all APAC commercial programs and their impact to receivables. This position will be an integral part of the Process Excellence business and will be responsible for assisting the global director with developing and enhancing the Alcon Accounts Receivable Service Delivery organizations. The ideal candidate will have 7 years Alcon or relevant AR/finance experience, proven people leadership skills, and experience working in a shared service/matrix organization.

Key Responsibilities:

• Direct a team of 30+ that is responsible for invoice collection, blocked order management, credit management, dispute management, treasury cash management, problem resolution and process improvement initiatives for APAC AR to include both local and AGS teams
• Collaborate and Coordinate activities between local teams, regional teams and the Global AGS teams in Bangalore to ensure efficient service delivery to include credit management and cash application
• Responsible for managing all APAC bad debt analysis and risk mitigation
• Responsible for managing APAC AR impacts to cash flow and monthly cash account reconciliations
• Counsel/Direct the team and customers to work through payment/dispute issues and solutions
• Identify process improvement and automation opportunities within the Credit & AR arena to include local, regional and global, and work with respective functions/regions to implement enhancements
• Responsible for solving ongoing process problems and driving enhanced AR account management
• Develop a broad knowledge of the sales and operations functions within APAC, and its impact on the Global AR organization, so that you can lead your team effectively during problem solving and difficult customer issues
• Coordinate with key stakeholders, including Customer Operations and the Global AGS Center in Bangalore, to ensure integrated and efficient service delivery
• Monitor, track, and enhance Key Performance Indicators (KPIs) to continually improve process performance for the designated processes
• Role model an inclusive, initiative-taking, and results-driven leadership style with a strong customer service focus.
• Build and develop talent, fostering a continuous improvement mindset and providing relevant training in the areas of process excellence, Financial IT systems, internal controls, and fraud awareness.
  
  

WHAT YOU’LL BRING TO ALCON:

• Education: Undergraduate Degree or other business related discipline OR equivalent years of relevant experience
• Experience: 7 years Alcon or relevant AR/finance experience, 3+ years of experience managing teams, experience in a matrix or shared service organization
• Language: The ability to fluently read, write, understand and communicate in English
  
  

Preferred Skills And Experience

• Preferred: Undergraduate Degree in a related field
• Experience with SAP or other ERP credit management functionality a plus
  
  

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.
  
  

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