Customer Relation Department - Junior Exec
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Job Scope
Guide and Handle the company’s Loyalty and Rewards Programme with the focus in increasing the level of customer service to a greater height with a remarkable rewarding programme. Candidate must be able to understand the CRM system well.
Duties and responsibilities
∙ Handling the Loyalty & Rewards programme call “MERIAH”
∙ Perfect understanding of the CRM loyalty system until able to be the source of referral by branches and management
∙ Overseeing and reacting to all queries and complaints via all channels of communication
∙ Monitoring the stocks holding of Meriah cards to ensure it tallies with all branches
∙ Tracking the weekly updates on Loyalty Reports from branches comprising of registrations, renewals, returns, refunds and etc
∙ Participation in handling Charity Shopping especially those which involves a high rank personnel
∙ Managing matters and campaigns relating to the Takaful insurance called “I-Meriah” which is manage by AmMetLife Takaful for MYDIN
∙ Working with the Marketing & Brands Communication division in drawing and executing Loyalty campaigns
∙ Identifying and approaching potential brands or companies to become Merchants for Meriah as part of adding values to the loyalty programme
∙ Carrying out administrative Business Development tasks and follow ups on partnerships with Financial Institutions
∙ Managing “On the Spot Redemption” (OTSR) activities
∙ Conducting periodical Training and Development for branches’ customer service staff to ensure branches are keeping up with new updates and rules as well as exchanging of feedbacks
∙ Compiling monthly, quarterly, annual reports and any campaigns reports for submission to the Head of Division and Higher Management
∙ Achieving the set target defined by management so that KPIs are being fulfilled
∙ Any other tasks assigned by the Head of Division or the Board of Directors from time to time
Qualifications
- Education
i. Degree holder or a Diploma Holder in relevant field.
- Skills
i. Advance knowledge and understanding of various digital file formats and printing
terminology
ii. Have an analytical mind coupled with a creative mind
- Abilities
i. Good interpersonal skill and able to communicate well within group.
ii. Strong leadership qualities
iii. Good planning and project management skills
iv. Positive mindset
- Personal Qualities
i. Strong interpersonal skills and demonstrably good at working within a team.
ii. Excellent communication skills and human management
iii. Strong analytical thinking and able to understand the overall direction of the company