CUSTOMER SERVICE (MANDARIN SPEAKER)
RM 2,600 - RM 3,000 / month
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Responsibilities :
- Respond to customer inquiries within the designated timeframe
- Handle customer inquiries through our support channels
- Provide suitable service recovery, support, and recommendations to customers
- Aid customers with a variety of issues including product information, purchases, delivery status, orders, payments, promotions, feedback, and complaints
- Properly record and escalate customers' feedback and issues to relevant departments
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